Drawing from insights in The Cyber Helpline’s Funnel of Justice report, this session explores the challenges faced by those experiencing online harms in England and Wales—where over 58% of crimes involve technology, yet victims are 40% less likely to report cybercrime and seven times less likely to see perpetrators charged compared to other crimes. Using England and Wales as a case study, this session will address universal challenges in victim support, resource allocation, and judicial processes, providing a lens to evaluate worldwide practices. Key topics include barriers to reporting, outdated taxonomies for recording online harms, and investigative limitations. It will also emphasize the critical role of multi-agency collaboration in bridging these gaps. The session will highlight new perspectives for policymakers, law enforcement, victim advocates, and the private sector to begin thinking about how we better support victims, enhance investigations, and drive systemic change.
