An adult man signed up his brother and nephew, both male students, for a Byju’s engineering preparation course in June 2022, paying a Rs 15,000 registration fee after months of telesales calls. The two students found the classes unsatisfactory and requested cancellation within ten days of the 15-day trial. Almost two months later the refund had not been paid, and he said the company only responded after he posted about it on social media.