A mother paid Rs 85,000 in August 2023 for a Byju’s college entrance exam preparation course for her adolescent son, taking a personal loan with a monthly EMI of Rs 6,084. According to the report, no study material or promised laptop arrived, and after being promised a full refund within 30 days she received Rs 1. A regional Consumer Disputes Redressal Commission in Telangana, India ordered a refund of Rs 84,999 with 12 percent interest and Rs 10,000 compensation.