FARO stands for Frontline Record of Online Harms. Technology-related harm usually reaches the public one case at a time: a school in one country, a family in another, each easy to treat as an exception. This directory puts those cases side by side to help grassroots actors see where others face the same issues they do, and to help governments and regulators see the bigger picture of the harms occurring. The directory describes what its records contain. It does not measure how often these harms occur, and a country with few records may simply have little published about it.
How to use this directory: Topics are filterable for FARO reports that have already been created based on these incidents. The harms and response patterns shown are those featured there. To see the incidents used in a country-specific report, choose that country under Country report. Pick a pattern or evidence type to see on the map which countries have matching records. Click a country on the map or in the list to see its records below. Use the filter to search for keywords or specific sources.
Shaded countries have at least one record. Choose a pattern to see where it appears.
At least one matching recordNo matching recordSelected country
Shading shows only that a country has at least one record in this directory that matches your selection, and every shaded country looks the same on purpose. It says nothing about how often these harms occur there. Pattern filters only cover records classified so far, and small countries are easy to miss on a map, so use the list as well.
A remote worker was permanently suspended without explanation from an AI training platform where they had worked for two months. Following the suspension, the platform attempted to withdraw approximately $2,000 from the worker's connected payment account, which the worker had to dispute through their financial provider to recover. Additionally, the platform withheld payment for the worker's final completed tasks.
An applicant was prompted by a remote work platform to purchase a paid subscription to a third-party generative AI service under the promise of accessing more tasks. Despite purchasing the subscription, they were never assigned any jobs and were compensated only three dollars after completing eight hours of testing.
A parent discovered that their young son, a school student, had accessed and watched pornographic content on YouTube using his school-issued tablet. The exposure to adult content occurred due to a lack of restrictions on the school device, causing significant parental distress.
A student at an Apple Distinguished School reported that their school requires students to enroll their personally owned iPads in the school's device management system. The student argued that fully managing personal devices is problematic and, in their jurisdiction, may even be legally questionable because it can make the device appear to Apple as school-owned property. They explained that the arrangement created concerns about restrictions and future removal of the management profile, particularly if the IT department lacks expertise. The student contrasted this with a Bring Your Own Device (BYOD) management approach, which allows schools to provide educational apps and content without taking full control of the device and can be removed by the user at any time.
An individual purchased a used iPad and discovered it was locked and restricted under a school's mobile device management system. The buyer was unable to use the device normally and had to contact the school's IT department in an attempt to have the restriction removed.
A student was reportedly suspended after a personal Instagram post containing alcohol in the background was detected or acted upon through monitoring practices.
A worker says the platform suspended them for a terms violation with no explanation and withheld final pay for over 20 hours of work, close to 400 dollars, because they could not reach their payout screen. They say they followed up for months demanding payment or an explanation and received nothing. BBB lists the complaint as Unanswered by the business.
A worker says the platform suspended their account for a terms violation without warning or explanation and froze their pending payments for completed tasks. They ask for an explanation and for release of the payments. The text has unfilled placeholders, such as the date and membership length, and reads like a template letter; the amount is not stated. BBB lists the complaint as Unanswered by the business.
A teacher was forced by their school's vice principal to hand over their personal mobile phone to have a mandatory school emergency application installed. This occurred after the school district mandated that staff members install the tracking app on their personal devices.
A public school teacher was instructed by school administration during a faculty meeting to download a student tracking and attendance application on their personal mobile device for use in emergencies. After voicing concerns about the requirement to use personal property for school duties, the teacher faced professional backlash and received demanding follow-up emails from school administration.
An adult man reported being unable to access or dispose of his funds on a digital wallet platform for three weeks due to changing security measures. Despite sending over ten emails to the platform's customer support, his issue remained unresolved, leaving him unable to access his money.
A worker says they completed over 200 dollars of work and that the funds are still held in their account after it was permanently banned. They say the payout method the platform offers is unavailable to them because of that ban, and that repeated requests for an alternate method went unanswered. They report the issue has lasted several weeks.
A reviewer says their access was cut off without notice and the account was deactivated by an automated flag. They say 127.65 dollars for about 17 hours of tracked work is being withheld. BBB shows no company response to the review.
A contractor active since May 2026 says the platform deactivated their account as unavailable for new projects, citing work below a quality bar or a terms violation, with no specific violation identified. They report 5,576.25 dollars of earnings marked pending approval for submitted work that they cannot get reviewed because they are locked out, and no response from support. They withdrew 80 dollars that had reached available status.
A worker says they worked 8 hours 27 minutes at 25 dollars an hour in late August 2025 and were not paid. After they asked about the missing payment, they say the account was deactivated with payments withheld, citing guideline violations. About 211 dollars follows from the stated rate and hours; the complaint gives no total. BBB lists the complaint as Unanswered by the business.
A worker says they had gone over four weeks without payment and were owed nearly 1,000 dollars, with the payments team never contacting them directly. They say an intermediary then told them the work was below quality standards, which they dispute, while bonuses below 100 dollars for the prior two weeks were paid. BBB lists the complaint as Unanswered by the business.
A worker says they are owed over 1,300 dollars for completed work and cannot receive it because the platform has not provided a new payout link, although their payout account is verified and in their name. They report repeated requests and multiple tickets with little to no meaningful response. The platform replied on 5 May that someone would reach out.
A worker says they are owed over 10,000 dollars for completed work, pending for several months, because the platform has not provided a new payout link. They report numerous support tickets and repeated contact attempts with no meaningful progress. The platform replied the same day that someone would reach out.
A worker says they are owed over 7,000 dollars for completed and approved work that has been pending for several months because the platform has not provided a new payout link. They say their payout account is verified and in their legal name and that several attempts to resolve it directly failed. The platform replied the next day that it would forward the details for investigation, and BBB lists the complaint as Resolved after the complainant said that response was satisfactory.
A worker says they were removed from an entire project and that they are owed hundreds of dollars for tasks from months earlier, plus referral payments. They describe support as unresponsive and say their concerns are ignored. They say this was their main source of income. BBB lists the complaint as Unanswered by the business.
A reviewer says their account was removed without specifics about the alleged violation, its timing, or a chance to respond. They say 488 dollars for their final week of work has not been released. BBB shows no company response to the review.
A worker posted in an online discussion that the platform robbed them of 30 hours of pay, saying they are a real person who showed up and worked hard. The post drew 52 comments, and the article notes one commenter questioned whether it was authentic. The article states no dates, account status or platform response for this worker.
A commenter says they had been earning 1,100 dollars over three consistent weeks when the platform suspended their account without warning. They say they had 200 dollars of payout remaining at the time. The article does not state whether that payout was paid.
A worker says the platform suspended their account for review after 15 time-reporting entries and that they sent explanations for all of them. They report no reply from support for about two weeks and no access to their dashboard or funds page. They say they earned 2,889.86 dollars the previous week and 3,820.93 dollars since July 2026, and that a 941.07 dollar payout was reportedly completed, so the remaining balance is not stated.
A worker says their account was suspended on payday without a clear explanation, after the platform had acknowledged an error and promised reactivation and payment. They report pending payments, with no amount stated. BBB lists the complaint as Unanswered by the business.
A contractor says their account was suspended in early June 2026 after the funds they seek had been reviewed and marked approved and ready for withdrawal. They say they cannot access their dashboard and have had no communication about when they will be paid. The amount is not stated.
A worker says their account was suspended for no valid reason and that the appeal they filed was never answered. They report pending payments for over 30 hours of work that were never disbursed, and ask for reinstatement or payment. BBB lists the complaint as Unanswered by the business.
A worker says overdue payments of more than 3,000 dollars for completed work could not be accessed because the payment link did not work, and their support tickets went unresolved. The platform replied that it was forwarded for review and the complainant later said they were satisfied with the resolution.
A worker says invoices of about 2,700 dollars from the previous site could not be submitted and their support tickets received no reply. The platform replied that someone would reach out.
A worker says invoices of about 2,949 dollars from the previous site could not be submitted manually and their support tickets received no reply. The platform replied that someone would reach out.
A worker says they have not been paid for 120 hours worked in September and that customer service ignored them. They say the platform later told them they were not listed as an active contributor on the project, that it paid a lump sum and was deprecated, and that no further payments were being processed. The platform replied on 3 December that it would have someone reach out, and on 23 December said its team had responded to their messages and considered the matter closed.
A worker says they worked 15 hours at an agreed 40 dollars an hour and have not been paid. They say they contacted many managers and assistants and that no one responded. They ask for payment of 600 dollars. BBB lists the complaint as Unanswered by the business.
A worker says they have not been paid for 8 hours of recorded work, with a rate that rose from 40 dollars to over 200 dollars an hour mid-task for approved work. They describe the support replies as circular and pre-packaged. BBB lists the complaint as Unanswered by the business.
A worker says work they logged on a project from April to June 2024, 84 hours and 13 minutes worth 842.16 dollars, was never processed or paid. They say nobody followed up after the platform said someone would reach out.
A worker says they worked on a project from 14 December 2023 to 7 January 2024 and were paid weekly until the platform closed their account, which they say did not follow any guideline breach. They say the platform refused to pay for their final week of work, up to 7 January. The amount is not stated. BBB lists the complaint as Unanswered by the business.
A worker says they worked in January and February, were paid for the first week, and that almost 800 dollars of later work remains unpaid. BBB lists the complaint as Unanswered by the business.
A worker says they received no payments from 6 November 2023 onward at a rate of 25 dollars an hour, and that their time no longer shows in the hours tracker. They say a ticket was escalated and a month later they had received only canned replies. They also say contractors in the platform's chat channels report going weeks or months without pay. BBB lists the complaint as Unanswered by the business.
A worker says about 1,500 dollars of invoices from the platform's old site remain outstanding and their support tickets are unanswered. The platform replied that someone would reach out after reviewing the account.
A worker says overdue payments of over 2,500 dollars for completed work have not been paid because the platform has not provided a working payout link, although their payout account is verified and in their name. They report multiple support requests met with inaction. The platform replied the same day that someone would follow up on the payment inquiry.
A worker says the platform suspended their account on 5 January and offered no explanation or reply when they tried to open a dispute. They say the account held more than 800 dollars that they believe they should be paid for work they did. BBB lists the complaint as Unanswered by the business.
A worker says they completed an assessment on 6 August 2026 and that payment promised within three to four days had not arrived by the complaint date. They say they were asked to chase the payment themselves. The amount is not stated.
A worker says they completed incentive tasks in August with good quality and that by November neither they nor others had received the incentive pay, with project managers and support each pointing to the other. They say they were then removed from every project. The amount is not stated. BBB lists the complaint as Unanswered by the business.
A worker says invoices for completed assignments of 2,463 dollars were pending for months, with no payment link provided and support tickets unanswered. The platform replied that someone would reach out, and the complainant rejected the response because it gave no timeline.
About the records
Each record is a short summary of an incident described in a public source or collected through an interview by SHIELD or its partners. Records are reviewed by people before they appear here. Names and identifying details are removed: where a person appears, a role, age band and gender stand in for the name, and dates and places for minors are generalised. Every record links to its original source and shows the date that link was last checked. Records are classified with shared harm categories. The classification is SHIELD's own, so it can differ from how a source describes the incident.
Using the directory
You are welcome to read, link to and quote individual records with credit to FARO. Please do not copy, scrape or republish the dataset in bulk, or use it to train or test automated systems, without written permission. To ask for permission, use the SHIELD contact form. The original sources keep their own rights, and the link on each record leads to them.
How to cite
SHIELD-APS. Frontline Record of Online Harms (FARO). DIRECTORY-URL. Accessed [date]. To cite a particular selection, use the web address shown after you set the filters.
When you rely on the facts of an incident, cite the original source it links to. When you rely on the classification, the patterns or the country report, cite FARO. Please describe the records as documented incidents and do not present counts or country coverage as how often these harms happen. A country with few records may simply have little published about it.
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